Student Employment Orientation Review

Please answer all the questions and click the "Submit" button below.

1. Which one of these is not one of the five rules of Customer Service?
   1. Acknowledge the customer immediately.
   2. Put yourself in the customer's position.
   3. Accept responsibility even if it's not your fault.
   4. Do not involve the customer in the solution.
   5. See it through until the customer is satisfied.

2. How long should you wait before you check with someone who is on hold?
   1. 1 minute
   2. 5 minutes
   3. 30 seconds
   4. 10 minutes

3. What should you never do when handling an irate caller?
   1. Identify the problem.
   2. Determine action and explain it the caller.
   3. Promise what you can not control.
   4. Stick to the facts and repeat them.

4. When using Professional Telephone Behavior, you should smile, for even when you can't be seen by the other person, if you smile, it helps your voice sound friendly.
   1. True
   2. False

5. Student Employees are eligible to work ___ hours a week during regular class sessions.
   1. 20
   2. 25
   3. 40
   4. 50

Student Information

Please fill in the appropriate information below.

First name

Last name

SSN / Student ID
- -

Email

Phone
() -

Department

Supervisor

After completing this form, please print and turn in the results to your immediate supervisor.